Refund & Cancellation Policy

Last updated: 11 November 2026

Our products are digital files that are delivered right after payment. Because a digital file cannot be returned once downloaded, this is how refunds and cancellations work.

Cancellations

Orders are delivered instantly, so they cannot be cancelled once payment is complete and the files have been made available to you.

When we will refund you

• You paid but did not receive your files, and we cannot fix it.
• A file is corrupted or will not open, and we cannot supply a working copy.
• You were charged twice for the same order.

When we cannot refund

• You changed your mind after downloading.
• You bought the wrong product by mistake and have already downloaded it.
• The product does not suit your family's rituals or region. The files are fully editable, and the product descriptions on this site show what is inside.

How to ask

Email within 7 days of your purchase with your name, the email used at checkout, your payment reference and a short description of the problem. We will first try to fix it. If we approve a refund, it goes back to your original payment method.

Refund timeline

Approved refunds are initiated within 5 working days. After that, your bank or payment provider usually takes 5 to 7 working days to show it in your account.